1. Try Before You Pay
Every customer can test the Service free of charge: the first pages of your file are converted at no cost, so you can verify the output quality on your own document before paying anything. FormFillPilot gives 3 free applications with no card.
2. 14-Day Money-Back Guarantee
Every purchase is covered by a 14-day money-back guarantee. If you are not satisfied with the Service, you may request a full refund within 14 days of the charge. To claim a refund, reply to your order receipt (on microcitylabs.com orders are processed by our reseller Paddle.com, the Merchant of Record, which handles refunds; on formfillpilot.com by Stripe) or write to contact@microcitylabs.com with your order reference. We respond within 2 business days.
3. One-Off Catalog / Price List Passes
For one-off catalog / price list passes (single-file conversions bought on our convert page), if the delivered output has quality problems we could not resolve, tell us within 14 days of delivery and we will re-process the file or refund the job in full. If we determine that we cannot process your file to an acceptable quality, we tell you before charging. You are never billed for a job we could not do.
4. Subscriptions
You may cancel a subscription at any time from your account. Your plan stays active until the end of the current billing cycle and you will not be charged again. Beyond the 14-day guarantee window, we do not provide prorated refunds for partial months or unused volume.
5. FormFillPilot Base Plan and AI Usage Refills
The FormFillPilot base plan ($15, which includes one full AI usage bar) and the AI usage refills ($5 for one bar, $10 for two) are one-time purchases with no renewal and no expiry. Within 14 days of purchase, the base plan is refunded in full if no paid AI usage was used, and a refill is refunded in full if it is unused. The 3 free applications are there to try the product before buying. Email contact@microcitylabs.com with the purchase email.
6. Account Termination by Us
We reserve the right to terminate accounts without refund where a user abuses the Service, violates our Terms of Service, or conducts illegal activity.